What is the High Society Freeride Company warranty policy?Updated a year ago
HIGH SOCIETY FREERIDE CO. MANUFACTURER LIMITED WARRANTY POLICY
Updated March 26, 2023
UPON RECEIPT OF PRODUCT, PLEASE INSPECT AND REPORT ANY MANUFACTURER DEFECTS.
High Society Freeride Company, LLC (“High Society, H.S. ”) supplies a non-transferable, manufacturer limited warranty (the “Limited Warranty”) to the original consumer-buyer (“You, “Your” or “Buyer”) of H.S. products against material manufacturer defects arising under normal use of the purchased products (with respect to paddle boards, “Paddle Board Products,” and accessories, “Accessory Products,” and together with Paddle Board Products, “Products”). This Limited Warranty is subject to the following terms and conditions.
ITEMS NOT COVERED UNDER WARRANTY
- Products purchased from vendors other than High Society
- Products sold to someone under a different name than the name of the original purchaser
- Products purchased in used or open box condition from www.highsocietyfreeride.com or the High Society store on Amazon
- Products purchased in bulk or with a bulk discount
- Any customer-initiated modifications
INFLATABLE PADDLE BOARDS
3 Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase.
THIS WARRANTY COMMITMENT FOR INFLATABLE PADDLE BOARDS DOES NOT COVER CLAIM CONDITIONS SUCH AS;
-Damage or defects cause by acts of God, casualty or theft
- Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.)
- Damage or defects caused by use outside of its intended purpose
- Damage or defects caused by normal wear and tear
- Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F
- Damage or delamination caused by overheating as a result of exposure to direct sunlight while not in use
- Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks or damage caused by transporting on top of a car, airline handling, rolling or dragging on concrete, shipping, etc.
- Damage to fin or fin box caused by impact to the fin
- Damage to the valve caused by loosening the valve to deflate
- Damage caused by failure to exercise normal maintenance and proper care
- Damage caused by aftermarket intentional aftermarket modification / using the product in ways other than expressly provided by the instruction manual or any other documentation accompanying the product
THIS WARRANTY COMMITMENT FOR INFLATABLE PADDLE BOARDS DOES COVER CLAIM CONDITIONS SUCH AS;
- Seam leaks
- Extracted handles
- Excessive workmanship defects
ELECTRIC PUMPS AND SPEAKERS
90 day Manufacturer Limited Warranty on all electric pumps and speakers from the date of purchase.
THIS WARRANTY COMMITMENT FOR ELECTRIC PUMPS AND SPEAKERS DOES NOT COVER CLAIM CONDITIONS SUCH AS;
- Damage caused by misuse or improper care and maintenance
- Damage or defects caused by transport, loading, unloading, dropping, or out of water handling
PADDLE BOARD ACCESSORIES (LEASHES, PADDLES, BAGS, MANUAL PUMPS, FINS)
30 Day Manufacturer Limited Warranty on all leashes, paddles, bags, manual pumps and fins from the date of purchase.
THIS WARRANTY COMMITMENT FOR PADDLE BOARD ACCESSORIES DOES NOT COVER CLAIM CONDITIONS SUCH AS;
- Fading
- Tears, rips or holes caused by collision or abuse
- Zipper damage caused by misuse or improper care and maintenance
- Damage due to normal wear and tear
- Damage due to fin cuts.
- SUP leashes are not covered for use in the surf zone
- Chips, cracks or separation of the blade due to a result of impact with any object(s)
- Damage due to falling on the paddle
- Paddle sinking
- Damage or defects caused by transport, loading, unloading, dropping, or out of water handling
- Damage or defects caused by wave impact and/or impact with ocean/lake floor
- Improper installation of the handle
- Breakage or damage as a result of over extending the adjustable shaft
- Breakage or damage of adjustable mechanism due to improper use and/or maintenance
MANUFACTURER LIMITED WARRANTY PROCESS
High Society reserves the right, in its sole discretion, to repair or replace any products deemed acceptable by High Society, in its sole discretion, for a warranty claim. The buyer will pay all shipping costs associated with sending items in for repair or replacement. To make a warranty claim, please complete and submit the warranty form.
High Society requires the following information be submitted for a warranty claim to be considered complete and ready for review:
- Proof of purchase and delivery
- Written summary of the defect
- Picture of the defect
- Serial number (inflatable paddle boards only)
- First and last name
- Phone number
- Return mailing address
You must be contacted by the warranty team at High Society before making any return based on material manufacturer defect or in connection with a manufacturer limited warranty claim.
PRODUCT WARNINGS
You are responsible for reading any product warnings and instructions that accompany any items purchased from High Society. High Society is not responsible for any damages resulting from failure to abide by such product warnings or instructions. Please use all High Society gear safely and responsibly.