High Society Freeride

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High Society Freeride Help Center

I didn't receive an order confirmation. Where can I find it?

Can I change or cancel my order?

I placed an order online. Can I pick up my order?

I received the wrong item. What should I do?

I'm missing an item. What should I do?

Orders

Where do you ship?

Do you ship to Canada?

Do you offer free shipping?

How long does shipping take?

How do I track my order?

Can I change my shipping address?

My tracking shows my order was delivered, but I can't locate it. What should I do?

Shipping

What is your return policy?

Can I exchange an item?

I don't have the original box for my return. What should I do?

Returns

Which payment types do you accept?

Do you offer Buy Now, Pay Later?

I get an error when I enter a promo code. What should I do?

How long will it take to receive my refund?

Do you offer gift cards?

Payments

How do I clean and store my iSUP?

How do I safely use my iSUP?

What are your iSUPs made of?

Where are you products made?

Do your paddles float?

How do I reduce the cosmetic creasing on my Sundeck?

The item I want is out of stock. Can I pre-order?

What is the recommended mounting position for skis?

How do I know what size snowboard I need?

Do I need to wax or tune my new skis/snowboard?

How do I attach additional D-rings to my paddle board?

How do I modify my iSUP to be kayak seat compatible?

Products

My iSUP just arrived. How do I set it up?

Where could I get a copy of the manual?

How do I inflate my iSUP?

How do I deflate my iSUP?

How do I install the fin?

How do I attach the leash to the iSUP?

How do I attach the kayak blade?

iSUP Set Up

Why isn't my manual pump gauge registering?

What happens if I break a fin?

Why is my valve leaking air?

How do I reattach the D-ring?

How do I repair an iSUP puncture?

Where does the o-ring go on the manual pump?

Troubleshooting

What is the High Society Freeride Company warranty policy?

What does the iSUP warranty policy cover?

What does the ski/snowboard warranty policy cover?

What does the electric pump and speaker warranty policy cover?

What does the paddle board accessories warranty policy cover?

Warranty

We want ordering from us to be easy. Find out more information here.

Answers to all your questions about our shipping, delivery times and procedures.

Everything you need to know if you decide you want to return an item.

We want your online purchase to be as effortless as possible.

Information about our products, availability and how to care for them.

We'll guide you through unboxing and set up of your new paddle board.

If you're having trouble with an HS product, we're here to help.

Learn more about all of our warranty polices here.

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