High Society Freeride

All online purchases are shipped and we do not currently offer a pick up in store option. This helps us keep our costs lower as we are a direct to consumer business.&#xA0;We do have a retail showroom located in Aspen, CO. If you would like to take a look around or have any questions&#xA0;for us, then we would love to help you out in person! &#xA0;&#xA0;

All online purchases are shipped and we do not currently offer a pick up in store option. This helps us keep our costs lower as we are a direct to consumer business. We do have a retail showroom located in Aspen, CO. If you would like to take a look

I placed an order online. Can I pick up my order?

Orders

I didn't receive an order confirmation. Where can I find it?

Can I change or cancel my order?

I received the wrong item. What should I do?

I'm missing an item. What should I do?

Where do you ship?

Do you ship to Canada?

Do you offer free shipping?

How long does shipping take?

How do I track my order?

Can I change my shipping address?

My tracking shows my order was delivered, but I can't locate it. What should I do?

Shipping

What is your return policy?

Can I exchange an item?

I don't have the original box for my return. What should I do?

Returns

Which payment types do you accept?

Do you offer Buy Now, Pay Later?

I get an error when I enter a promo code. What should I do?

How long will it take to receive my refund?

Do you offer gift cards?

Payments

How do I clean and store my iSUP?

How do I safely use my iSUP?

What are your iSUPs made of?

Where are you products made?

Do your paddles float?

How do I reduce the cosmetic creasing on my Sundeck?

The item I want is out of stock. Can I pre-order?

What is the recommended mounting position for skis?

How do I know what size snowboard I need?

Do I need to wax or tune my new skis/snowboard?

How do I attach additional D-rings to my paddle board?

How do I modify my iSUP to be kayak seat compatible?

Products

My iSUP just arrived. How do I set it up?

Where could I get a copy of the manual?

How do I inflate my iSUP?

How do I deflate my iSUP?

How do I install the fin?

How do I attach the leash to the iSUP?

How do I attach the kayak blade?

iSUP Set Up

Why isn't my manual pump gauge registering?

What happens if I break a fin?

Why is my valve leaking air?

How do I reattach the D-ring?

How do I repair an iSUP puncture?

Where does the o-ring go on the manual pump?

Troubleshooting

What is the High Society Freeride Company warranty policy?

What does the iSUP warranty policy cover?

What does the ski/snowboard warranty policy cover?

What does the electric pump and speaker warranty policy cover?

What does the paddle board accessories warranty policy cover?

Warranty

I placed an order online. Can I pick up my order?Updated a year ago